If you believe you’re eligible for a refund for any reason (for example, an unexpected charge or an unauthorized purchase), you’ll need to request it directly from Apple or Google.
REN subscriptions are processed through the App Store or Google Play, and those platforms handle payments and refunds.
Apple (iOS)
You can request a refund from Apple here:
https://support.apple.com/en-us/118223
Google Play (Android)
You can request a refund from Google here:
https://support.google.com/googleplay/workflow/9813244?hl=en
Unauthorized charge?
If you think there was an unauthorized charge by Apple or Google, submit a refund request through the link above. In our experience, this process is usually fast and straightforward.